Cancellation Policy

 

At Northstar Achievement Pathways, each appointment is reserved specifically for you. This policy helps protect that time while keeping scheduling fair and predictable.

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Payment is due in full when an appointment is scheduled.

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Please cancel or reschedule through the Wix booking system. If Wix does not allow the requested change, email northpath.office@gmail.com.

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The time the request is submitted through Wix or received by email determines whether the 24-hour deadline has been met.

With at least 24 hours’ notice, you may reschedule your appointment or choose a full refund or credit.

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With less than 24 hours’ notice, Northstar will retain 50% of the session fee and refund or credit the remaining 50%.

If you do not attend or join your appointment within 15 minutes of its scheduled start time, the appointment will be treated as a no-show, and no refund or credit will be provided.

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Late arrival does not extend the scheduled ending time of the appointment.

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If Northstar cancels an appointment, you may choose a full refund or credit.

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Credits are non-transferable and cannot be redeemed for cash.

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For Life Histories & Legacy Messages projects, the applicable Project Proposal may include different or additional cancellation terms, including treatment of committed third-party expenses. If the Project Proposal conflicts with this Cancellation Policy, the Project Proposal controls.

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By scheduling an appointment, you acknowledge and agree to this Cancellation Policy.